We’ve gathered answers to some of the most common questions about our gear, shipping, and policies. If you don’t see your question here, feel free to reach out—we’re always happy to help.
General:
Are all items authentic U.S. Antarctic Program surplus?
The vast majority of clothing and gear on this site was purchased directly from the U.S. Antarctic Program (USAP) and has seen service at one or more of the three American Antarctic research stations, unless noted otherwise in the product description.
What condition are the items in?
While some gear may be unused / unissued, most items have seen field use and show signs of wear. Each piece is carefully inspected and graded so you know exactly what to expect. Grade / condition descriptions may vary between products.
Do you restock regularly?
Restocks happen irregularly and depend on when the U.S. Antarctic Program releases surplus gear. There’s no set schedule. Signing up for our email newsletter (at the bottom of the page) is the best way to be notified when new stock arrives. Popular gear sells quickly, and quantities are always limited.
Can I reserve or hold an item?
No, we don’t hold or reserve items. All gear is sold on a first-come, first-served basis.
Can I see more pictures of an product before purchasing?
Yes! Many items are sold in bulk listings, and wear can vary even within the same grade. We’re happy to send additional pictures and help make sure you’ll be excited about your purchase. If you’d like to see more photos of a product, please reach out through our contact page.
Are there discounts for current or former USAP participants?
Yes! Current or former USAP participants can receive $100 off the purchase of a Big Red parka. To claim this discount, please contact us through our contact form and provide proof, such as:
-Communication from your USAP email address
-A photo of your certificate
-A photo of you wearing a Big Red parka with your name on the name tag
What is Antarctic Surplus’s Guarantee?
This website sells parkas, clothing, and gear which have been retired from the United States Antarctic Program. All have seen service in one or more of the three American Antarctic research stations, unless specified otherwise in the product’s description. As such, they will show some degree of wear/tear/use.
We hope our gear will serve you, wherever you are, just as well as it did the scientists, researchers, and support staff who relied on it at the bottom of the world!
Disclaimer:
We make every effort to describe products accurately, but exact colors, labels, etc may vary slightly. Gear is sold for personal use only and is not covered by the original manufacturer’s warranty.
Orders:
Can I change or cancel my order after it’s placed?
If you need to cancel or modify your order, please reach out via our contact form. If your package hasn’t left our facilities, we’ll assist you with any changes you need.
Where is my order confirmation?
Once you place an order with us, you will recieve a confirmation email. If you can’t find it in your inbox, make sure to check your spam folder. You will recieve a second email with tracking information once the order has been shipped.
What payment methods do you accept?
We accept payments via credit card or PayPal.
Why does my payment transaction say ‘Marathon Studios’?
Antarctic Surplus is operated by Marathon Studios, Inc., which may appear on your bank or credit card statement. The site was created as a passion project by Marathon Studio’s founder, a former USAP participant.
Shipping:
Where are the items shipping from?
We’re a U.S.-based company, and all orders ship from Pennsylvania.
Do you ship internationally?
Yes. Shipping is available to the Canada, Europe, and Oceania. We will ship to other countries on request. Buyers are responsible for any import taxes and fees.
How can I track my order?
Once your order has shipped, you will recieve an email with your tracking information.
What carrier do you use?
We generally ship using UPS or USPS. If you have a preference of carrier, please let us know via the ‘Order Notes’ section of the checkout page.
What happens if my package is lost or damaged?
If you believe your package has been lost, or the order arrives damaged, please reach out to us via our contact form. We’ll work with you to make things right.
Can I arrange my own shipping?
Yes, you can arrange your own shipping. If you’d like to do this, please reach out to us via our contact form before placing your order, and we’ll coordinate with you.
Returns & Exchanges:
What is your return policy?
Because of the unique and limited nature of our inventory, all sales are considered final. That said, we understand that unexpected issues can arise. While we can’t guarantee anything, we will review requests on a case-by-case basis.
Do you accept international returns?
No, we do not accept international returns.
How do I start a return?
If you’re in the United States and wish to request a return, please reach through our contact form with your order number and the reason for your request. As per our return policy, we cannot guarantee that we will accept your return. All requests are considered on a case-by-case basis.
Can I exchange an item for a different size or style?
No, we do not process exchanges.
What if my item arrived damaged or incorrect?
If there’s an issue with your order, please contact us with your order number and a description of the problem. We’ll respond as soon as possible and work with you to make things right.
Sign Up For Stock Updates
All of the gear for sale is first-come-first-served, and is sold used in as-is condition. We hope our gear will serve you, wherever you are, just as well as it did the scientists and researchers who relied on it at the bottom of the world!