At Antarctic Surplus, we work hard to make sure every order is handled with care. Because of the unique and limited nature of our inventory, all sales are considered final.
That said, we understand that unexpected issues can sometimes arise. While we cannot guarantee returns, we are willing to review requests from customers within the United States on a case-by-case basis. Each situation is different, and we’ll do our best to find a fair solution.
Please note:
- International orders cannot be returned or exchanged.
- If an order is approved for a return or exchange, you may be asked to cover the cost of return shipping, dependent on the situation.
We appreciate your understanding and support. Our small team is committed to making sure your experience with Antarctic Surplus is a positive one.
Problem With Your Order?
If you experience a problem with your order, please don’t hesitate to contact us. The more details you provide, the faster we can review your case and determine the best next step.